Refund Policy

At UCHIHA LIMITED, we want you to shop with confidence. If you are not completely satisfied with your purchase, this Refund Policy explains how returns and refunds are handled. We aim to keep the process straightforward, fair, and transparent.

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1. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, items should:

• Be unused and unworn.
• Be returned in their original condition.
• Include the original shoe box, packaging, labels, and any accessories supplied with the product.
• Be free from signs of damage caused after delivery.

We recommend trying on footwear indoors on a clean surface until you are satisfied with the fit.

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2. Return Process

If you wish to return an item, please contact our customer support team before sending the product back.

When contacting us, please include:

• Your order number
• Your full name
• A brief description of the reason for the return

Return requests are normally acknowledged within 3 business days.

Once return instructions have been provided, items should be dispatched within 14 calendar days.

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3. Refund Timeframe

After your returned item has been received and inspected, we will notify you of the outcome.

If the return is approved, the refund will be issued using the original payment method.

The refund is normally initiated within 3 business days following approval.

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4. Refund Processing Time

Once the refund has been issued by us, the time taken for the funds to appear in your account depends on your payment provider.

In most cases, refunds are credited within 3–7 business days.

Occasionally, processing may take slightly longer depending on your financial institution.

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5. Return Conditions

Returns may be accepted when:

• The product is returned within the stated return period.
• The footwear has not been worn outdoors.
• The product remains in its original condition.
• The original packaging is included where reasonably possible.
• The returned item matches the order information provided.

Returns that do not meet these conditions may not qualify for a refund.

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6. Non-Refundable Situations

Refunds may not be available in the following situations:

• The return request is submitted after 30 calendar days from delivery.
• Products have been worn, damaged, altered, or cleaned after delivery.
• Original packaging has been intentionally discarded or significantly damaged.
• Damage has resulted from misuse, improper storage, or normal wear and tear.
• The product was returned without the item originally supplied.

These conditions do not affect any rights available under applicable consumer protection laws.

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7. Damaged or Faulty Items

If your order arrives damaged or appears to have a manufacturing fault, please notify us within 7 calendar days of delivery.

To help us review the issue, please provide:

• Your order number
• A description of the issue
• Clear photographs showing the affected product and packaging

After reviewing the information, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund where applicable.

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8. Incorrect Items

If you receive an item that does not match your order, please contact us within 7 calendar days of receiving your parcel.

Please include:

• Your order number
• Photographs of the received item
• A brief explanation of the issue

Once confirmed, we will arrange the appropriate resolution and provide return instructions where required.

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9. Exchanges

If you require a different size or style, please contact our customer support team.

Exchanges are subject to product availability at the time your request is processed.

Where an exchange is not available, you may return the eligible item in accordance with this policy and place a new order separately.

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10. Return Shipping

Unless the return relates to an incorrect item, a confirmed product fault, or another error on our part, customers are generally responsible for the cost of returning eligible items.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost during return transit.

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11. Contact Us

If you have any questions regarding this Refund Policy or need assistance with a return, please contact us.