HELP & SUPPORT
Frequently Asked Questions
Find quick answers to common questions about orders, delivery, returns, sizing, and customer support.
How long does delivery take?
Orders are usually processed within 1–2 business days.
Delivery typically takes 2–5 business days within the
United Kingdom and 4–10 business days for many European destinations.
Do you offer free delivery?
Yes. We currently offer complimentary delivery on all orders.
Can I return my order?
Yes. Eligible items may be returned within 30 calendar days
of delivery, provided they are unused, unworn, and returned in their original condition.
How long does a refund take?
Once your return has been received and approved, refunds are generally
processed within 3 business days. Funds typically appear
in your account within 3–7 business days, depending on your payment provider.
What should I do if I receive the wrong item?
Please contact us within 7 calendar days of delivery with
your order number and photographs of the item received. We will arrange an appropriate resolution.
What if my order arrives damaged?
If your parcel arrives damaged, please notify us within 7 calendar days
and provide photographs of the parcel and affected product so we can assist promptly.
Do you provide tracking information?
Yes. When tracking is available, a dispatch confirmation email containing
tracking details will be sent once your order has been shipped.
Can I change my delivery address after ordering?
If your order has not yet been dispatched, we will make every reasonable
effort to update the delivery address. Please contact us as soon as possible after placing the order.
How can I contact customer support?
You can reach us at orders@uchihashoes.shop or by telephone
on +44 333 501 2699 during business hours, Monday–Friday, 09:00–17:30 (GMT).