Privacy Policy

At UCHIHA LIMITED, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how long we keep it, and the choices available to you when you use our website or place an order with us.

By using this website, you agree to the practices described in this Privacy Policy.

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1. Company Information

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2. Information We Collect

We collect information that helps us provide our products and customer services.

Depending on how you interact with our website, we may collect:

• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order details
• Payment confirmation information supplied by payment service providers
• Customer service communications
• Product preferences
• Device information such as browser type, operating system and IP address
• Website usage information collected through cookies and similar technologies

We only collect information that is relevant to operating our online store and supporting your shopping experience.

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3. How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Arrange delivery of purchased products
• Confirm orders and send order updates
• Respond to customer enquiries
• Provide after-sales support
• Improve our website and services
• Prevent fraudulent or unauthorised activity
• Meet legal, accounting and regulatory obligations
• Maintain internal business records

We do not use personal information for purposes unrelated to the services we provide.

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4. Order Processing

When you place an order, the information you provide is used to:

• Verify order details
• Prepare products for dispatch
• Arrange delivery
• Provide shipping updates
• Respond to questions relating to your purchase
• Process returns where applicable

Without certain information, we may not be able to complete your order.

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5. Customer Account Information

If you choose to create an account, we store the information necessary to manage your account securely.

You may update your contact details at any time by logging into your account or by contacting our customer support team.

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6. Cookies

Our website uses cookies to improve functionality and enhance your browsing experience.

Cookies may be used to:

• Remember shopping cart contents
• Save browsing preferences
• Improve website performance
• Understand how visitors use the website
• Maintain secure website sessions

Most web browsers allow you to control or disable cookies through browser settings. Some website features may not function correctly if cookies are disabled.

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7. Marketing Communications

If you subscribe to our newsletter or choose to receive promotional emails, we may occasionally send information about:

• New product arrivals
• Seasonal collections
• Product updates
• Company news

You may unsubscribe at any time by selecting the unsubscribe link included in marketing emails or by contacting us directly.

We aim to process unsubscribe requests within 5 business days.

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8. Sharing Information

We only share information when necessary for operating our business.

Depending on the service required, information may be shared with trusted providers involved in:

• Order fulfilment
• Parcel delivery
• Website hosting
• Email communication
• Technical support
• Business administration

These providers only receive the information required to perform their services on our behalf.

We do not sell or rent your personal information to third parties.

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9. International Transfers

Some technology providers supporting our website may process information in different countries.

Where information is transferred internationally, appropriate safeguards are used to help protect personal information during processing.

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10. Data Retention

We keep personal information only for as long as reasonably necessary.

Typical retention periods include:

• Order records: 6 years
• Invoices and accounting records: 6 years
• Customer service correspondence: 24 months after the enquiry is resolved
• Website analytics information: 26 months
• Newsletter subscription records: until you unsubscribe or after 24 months of inactivity
• Contact form submissions: up to 12 months

When information is no longer required, it is securely deleted or anonymised where appropriate.

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11. Data Security

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Accidental loss
• Unauthorised disclosure
• Misuse
• Alteration

Although no online system can guarantee absolute security, we continually review our practices to help maintain a secure shopping environment.

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12. Your Rights

Depending on applicable law, you may request to:

• Access your personal information
• Correct inaccurate information
• Update your details
• Request deletion where appropriate
• Restrict certain processing activities
• Object to particular uses of your information
• Request a copy of the information you have provided

We aim to respond to privacy-related requests within 30 days.

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13. Children’s Privacy

Our website is intended for general consumers and is not directed towards children.

We do not knowingly collect personal information from individuals under the age of 16.

If we become aware that such information has been submitted unintentionally, reasonable steps will be taken to remove it.

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14. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

Once you leave our website, we are not responsible for the privacy practices or content of those external websites.

We encourage visitors to review the privacy policies of any third-party websites they choose to visit.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal obligations or website functionality.

Updated versions become effective immediately once published on this website.

Where significant changes are made, we will revise the content of this page accordingly.

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16. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.