Delivery Policy

At UCHIHA LIMITED, we aim to prepare and deliver every order as efficiently as possible. This Delivery Policy explains our order processing times, estimated delivery schedules, shipping information, and important delivery conditions.

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1. Order Processing

Orders are processed after successful payment has been received and verified.

Our standard processing time is 1–2 business days.

Orders placed on weekends or public holidays will begin processing on the next available business day.

During periods of increased demand, such as seasonal promotions or public holidays, processing may take slightly longer. If this occurs, we will continue to prepare your order as quickly as reasonably possible.

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2. Delivery Estimates

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

• United Kingdom: 2–5 business days
• European destinations: 4–10 business days

Delivery times are estimates only and may vary depending on destination, local courier operations, customs procedures, weather conditions, or other circumstances beyond our reasonable control.

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3. Delivery Charges

We are pleased to offer complimentary delivery on all orders.

There are no standard shipping charges for deliveries arranged through our online store.

For deliveries to certain European destinations, local import duties, customs charges, VAT adjustments, or other government-imposed fees may apply depending on the destination country’s regulations.

Unless expressly stated during checkout, these charges are not included in the purchase price and are the responsibility of the recipient where applicable.

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4. Courier Information

Orders are delivered through carefully selected courier partners.

Once your parcel has been handed to the courier, delivery is managed according to the courier’s operating procedures and delivery schedules.

While we work closely with our delivery partners, occasional delays may occur due to factors outside our direct control, including:

• Severe weather conditions
• Transport disruptions
• Customs inspections
• Local delivery restrictions
• Peak seasonal demand

We appreciate your understanding should these situations arise.

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5. Tracking Information

When tracking is available for your shipment, a dispatch confirmation email containing your tracking information will be sent once your order has been shipped.

Tracking updates are provided by the courier and may require a short period before becoming available after dispatch.

If you experience difficulty locating your tracking information, please contact our customer support team for assistance.

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6. Delivery Address

Customers are responsible for ensuring that all delivery information provided during checkout is complete and accurate.

Please carefully review:

• Recipient name
• Street address
• Town or city
• Postcode
• Contact telephone number

Accurate information helps avoid unnecessary delivery delays.

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7. Incorrect Address Policy

If an incorrect or incomplete delivery address is provided, delivery may be delayed or unsuccessful.

If you notice an error after placing your order, please contact us as soon as possible.

Where an order has not yet been dispatched, we will make every reasonable effort to update the delivery information.

Once an order has been dispatched, address changes may no longer be possible.

If a parcel is returned to us because of an incorrect or incomplete address supplied during checkout, additional delivery arrangements may be required before the order can be sent again.

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8. Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Attempt another delivery;
• Leave the parcel in a designated safe location where appropriate;
• Deliver to a nearby collection point; or
• Leave instructions explaining how to arrange collection or redelivery.

Please follow the courier’s instructions to avoid unnecessary delays.

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9. Damaged Parcels

If your parcel arrives with visible external damage, we recommend inspecting the contents as soon as reasonably possible.

If any items appear damaged during transit, please contact us within 7 calendar days of delivery and include:

• Your order number
• A brief description of the issue
• Photographs of the parcel and affected product(s)

We will review the information and work with you to resolve the matter promptly.

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10. Delivery Availability

We currently accept orders for delivery to addresses within the United Kingdom and many European destinations.

Delivery availability may occasionally change due to courier coverage or operational requirements.

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11. Contact Us

If you have any questions regarding delivery or require assistance with an existing order, please contact us.